Vintage Bay | Terms and Conditions
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Terms and Conditions

Welcome to Vintage Bay Ltd. Our terms and conditions comply with UK legislation and are designed to ensure that customers can shop with confidence and care.

Please read these conditions carefully before using this website. By using the website, you signify your agreement to be bound by these conditions. These terms and conditions apply only to website sales. Different policies apply in store.

Pricing and Availability

Prices advertised on our website may vary from store prices due to specific offers and discounts advertised online, and which apply to online purchases only. All prices are in £ sterling (GBP) inclusive of VAT and exclusive of delivery. Prices will be shown on check out after you have confirmed your shipping details. You may pay by any major credit card or debit card. Credit and debit cards are only charged when we dispatch your order. If all the items you ordered are in stock we will normally ship your order within 3 working days (Vintage Playing Cards handmade to order – are shipped within 7 days). All efforts are made to fulfil orders within 14 working days, however additional and unavoidable delays may occur subject to product availability – if this is the case you will be informed via email within 48 hours of purchase. Prices, offers and products are subject to availability and may change before (but not after) we accept payment for your order. Errors & omissions excepted.

Returns Policy

We want you to be over the moon every time you shop with us, but if for any reason you are unhappy with a product, you can return it for exchange or refund within 14 days, as long as it is unused and in its original packaging. To request a refund, you must notify us (in writing, by telephone or by email) within seven days of receiving the item and it must be posted back to:

Returns Department
Vintage Bay
23 Churchyard
Hitchin
Hertfordshire
SG51HP

Refunds will be credited to the card account with which the order was originally made, but only when returned goods have been received and checked by our Returns Department to ensure that all items are in a new and re-sellable condition. If returned goods are found to be unfit for resale, a deduction will be made from any refund to cover refurbishment and repackaging costs. Note that only the value of the returned goods will be refunded – original shipping costs will not be refunded.

If you require a product exchange, please inform us that you wish to send the goods back and provide details of alternative preferred products. Replacement goods will be despatched as soon as the original goods have been received and checked by our Returns Department. The card account on which the order was originally made will be credited or debited to the value of any difference in price and subject to a deduction to cover refurbishment costs if returned goods are found to be unfit for resale. We will also inform you of any additional shipping charges depending on the size and weight of the exchange goods.

Special order goods (e.g. ordered to your specification/any personalised items handmade to order) cannot be returned, exchanged or refunded. Goods can be returned as follows:

Goods can be returned to us in person between the hours of 10am and 5pm Monday to Saturday, and 10am and 4pm on Sunday. Alternatively, goods can be returned to us by post or courier. You must include your receipt with the item (you will have already notified with all details of the return via email/letter or telephone call beforehand). The relevant items must be packaged securely and sent so that we receive them within seven working days of notice of cancellation. For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the items to us unless we either delivered the item to you in error or if the item is damaged or defective.

You must notify us of your intention to return goods by phone on 01462 339108 or by email at hello@thevintagebay.co.uk.
We may arrange for collection of the item from your residence at your cost.

Your product must be complete, unused and in “as new” condition (e.g. if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Any free gifts received with the product must also be returned. Some items cannot be returned for hygiene reasons, for example, earrings. No exchange or refund will be offered on such items.

Return of Faulty Goods
Wherever possible we will respond to your individual circumstances. These are our guidelines: In the unfortunate event that goods arrive damaged and/or faulty, please contact us immediately on 01462 339108 or email us at hello@thevintagebay.co.uk. We will then contact you to arrange collection of the faulty goods and issue a returns number. Please note that this policy is invalidated if the goods are not in original condition or if the fault is due to alterations or misuse by the customer. In all cases any goods returned must be accompanied with purchase sales receipt / invoice. THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Our Details
Company Registration Name – Vintage Bay Limited
Company Registered Number 10415045
Place of Registration – England/Wales Registered Office Address – 23 Churchyard,
Hitchin, Hertfordshire, SG51HP, United Kingdom
Telephone – 01462 339108
Email – hello@thevintagebay.co.uk